Be sure to include your name, address, daytime phone number, email address, and your original order number. To return an item for a refund or exchange, please send the item in its original packaging, with all parts to the appropriate address listed below, along with an explanation of the issue and whether you are requesting a refund or exchange. Please refer to our Purchase and Subscription Terms for details.
Nintendo will not accept returns or exchanges for the following items:Īny items that are shipped to Nintendo after 30 days from delivery.Īny items that have been opened, unsealed, or had tags removed.Īny item that is not in its original condition, is damaged, shows signs of use or is missing parts.Īny items that were not purchased directly from the My Nintendo Store.Īny digital item including digital games, download content (DLC), subscriptions, and download codes (including any physical products that include digital items, such as Nintendo eShop cards).
Nintendo will not refund the cost of shipping unless the return is a result of Nintendo providing a product that is damaged, defective, or different than the product you ordered. You have 30 days after delivery of your order to return or exchange products purchased directly from the My Nintendo Store.
